HP 9025 won't scan

[CGall18]

Replaced an older HP All In One.  HP Smart already installed on my computer.   New  printer is a 9025 All In One.  It is hardwired to the computer.   HP Smart shows it is READY with a green light.   I click on SCAN through the HP Smart app and it says Scanning is unavailable , check to make sure printer is connected and active.    Everything is connected and has been rebooted. 

I installed and ran  HP Print & Scan Dr and still can't scan.

Any suggestions? 

Thank you

[Dragon-Fur]

@CGall18 

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I've read that HP Smart can work using a USB connection.

First thing I'd try

Uninstall HP Smart

Restart computer and log in

"Get" a new copy of the HP Smart application from the Microsoft Store.

More than that I cannot comment - I've never had to use HP Smart using a USB cable between printer and computer.

What else?

If you don't have a network and cannot connect the printer to that network (Ethernet to router or Wireless),

If you cannot get the HP Smart scan function to work,

If you have not done so,

Install the Full Feature Software for the printer.

 (Windows)

If you have not done so, download-save-install the Full Feature Software for the printer

HP Easy Start Printer Setup Software 

• Download-and-Save the printer software (Full Feature Software / HP Smart / Easy Start)
• Right-Click on the downloaded package and "Run as Administrator" to start the installation
• Reminder:  If using Easy Start, select the Full Driver

  About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full" driver set (as opposed to the basic driver).

Full driver provides print and scan functions (even if HP Smart continues to be stubborn).

Example - HP Scan Menu

9025_HP_Scan_Menu_PDF_3

References / Resources

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

HP Printers - Using the HP Smart App (Windows 10)

NOTES: 

• Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues
• Latest versions of HP Smart require that you be signed into the application

HP Smart Tasks for Windows and HP Smart Mobile

Where available, Smart Tasks can be configured for several print tasks.

• Print: Send a print job to your printer.
• Email: Send an email message or attachments.
• Save to: Save a file to a cloud storage account, such as Google Drive or Microsoft OneDrive.

 HP Printers - HP Smart: Use Smart Tasks

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 9025 All-in-One Printer 

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