HP 9025e Tray Selection not Appearing

[KinNC]

I just set up a new HP 9025e, then went to print something from Adobe Reader. When I pressed the "Properties" button there, there's no option to select which Tray I want to use. The same problem appears with Excel. (But Hp Smart does see there are two trays, so that part of installation must have gone okay.)

What do I have to do so I can select which tray I want? Any advice will be much appreciated!

[Dragon-Fur]

@KinNC 

Welcome back to the HP Community Forum.

You are part way there --

Install the full driver printer software...

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Printer Software - Full Feature Software

If you have not done so, consider

If the software is already installed and you want to "reinstall":

Uninstall the printer software from Programs and Features

Restart the computer and log in

Check that all the pieces of the printer software have been removed - if anything is deleted, Restart computer and log in

Next,

Download, Save, (then) Install new copy of the printer software

After the software in installed, Restart the computer and log in

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download  <<<

HP OfficeJet Pro 9020 All-in-One EasyStart Printer Setup Software – Offline Use Only 

Example - Adobe Reader DC - PDF Print - Menu

PDF_Reader_Main_Menu_Border_4

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources / Examples

Video - Install printer software

HP OfficeJet Pro 9020 | 9022 |9025 | 9026 | 9028 |9018 Download & Install HP Full featured software

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Printer Software

Example - HP Full Feature Software - Installed

Programs_and_Features_Printer_Desktop_Icons_10

Example - Windows - Software - Parts

Parts_to_Printer_Software_8

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Printer - EWS

HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

EWS – Browser – Tray and Paper Management

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

Model Dependent:  Advanced section

Click Apply to save changes

Example - EWS - Tray and Paper

EWS_9025_Preferences_Tray_and_Paper_Management_All_10

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Printer - Printing Preferences -

Example - Windows - Printing Preferences

9025_Printing_Preferences_Everyday_6

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP OfficeJet Pro 9020e All-in-One Printer series 

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[KinNC]

I'm confused, Dragon-Fur. Are you telling me "HP Smart" can't handle letting me select which print tray I want to use with Excel or the Acrobat Reader or any other software?

HP Smart worked just fine for that purpose with my last printer (8740), so I don't understand why I don't see an option to select the printer tray now. Can anyone explain this to me? Please?

[Dragon-Fur]

@KinNC 

Sorry for the confusion - I am working fast and perhaps making too many assumptions.

Another try...

HP Smart - Windows - Application

HP Smart does not support printing Excel or accessing the Adobe Reader software.

The Full Feature Software / full driver printer software provides access to the full range of printer features.

The Full Feature Software / full driver printer software provides the foundation to install and use other print and scan software, for example, Office Word, Excel, and Adobe Reader DC.

If you are printing a PDF document in HP Smart, the additional setup information is provided in the More Settings sub menu.

Open HP Smart

Select to print PDF document >

Set the options on the main menu >

Open More Settings >

Select the Shortcut (along the top ribbon)

Select options for the job, including (as available) the available settings to select the Source (Tray).

Finer control over tray settings are defined available in EWS.

Example - HP Smart - Windows - Simple PDF Print

HP_Smart_Win_PDF_Print_6

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"