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HP Recommended
macOS 10.15 Catalina

Just purchased 9120e. Used quick guide setup. Printer prints fine but control panel does not show copy, scan, print icons but only message "Return to Setup Website for instructions to install HP software. I don't want to sign on for automatic ink delivery

1 REPLY 1
HP Recommended

@tetauber 

 

Welcome to the HP English Community --

 

Operating System: macOS 10.15 Catalina

 

Regardless of all else -- Instant Ink is optional.

Just say "No, thanks", "Skip", or "No" where ever and whenever you see the offer.

 

==========================================

Unfortunately, it's not going to work out the way you want.

 

The printer does not support Catalina

 

DragonFur_0-1725055041665.png

 

 

Minimum System Requirements
Windows 11, 10: 32-bit or 64-bit, 2 GB available hard disk space, Internet connection,Internet Explorer. 
 
Minimum System Requirements for Macintosh
Apple macOS v11 Big Sur; macOS v12 Monterey, macOS v13 Ventura, 2GB HD, Internet Required
 
Compatible operating systems
Windows 11; Windows 10; Windows Server; macOS 11 Big Sur; macOS 12 Monterey; macOS 13 Ventura; macOS 14 Sonoma; Linux; Chrome OS Value is confirmed Windows Server 2016 64-bit, Windows Server 2019 64-bit, Windows Server 2022 64-bit, linux (for more information see http://developers.hp.com/hp-linux-imaging-and-printing)
 
What else?
 
If you have a supported tablet or phone, you can investigate using HP Smart Mobile or perhaps AirPrint.
 

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Mobile Printing – Mobile Options for Printers

Start here

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Open the section for your printer series > Find your printer and supported applications.

 HP Printers - Mobile Printing Solutions Compatible with HP Printers

 

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HP Smart (Mobile) >>> Download / Install - How-to - and FAQ

 HP printer setup (HP Smart app)

Read the FAQs

For example: 

What is the HP Smart app and its requirements?

And / or

What if my cloud printer is missing, offline, or unavailable in the HP Smart app?

And / or

Why can't I connect my wireless printer or print over the network?

 

>>> Terms of Use >>>  HP Smart – formally HP Connected – Services Terms of Use

 

 

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Airprint - HP Document

 HP printer setup (Apple AirPrint for iPhone, iPad)

 

- HP Document -

 HP Printers - No AirPrint Printers Found error (iOS, iPadOS)

 

and

From Apple

 

 About AirPrint 

Excerpted

How to use AirPrint

AirPrint is a technology built into most popular printer models, including the printers and print servers listed here. To use AirPrint, you don't need to install an app, additional drivers, or other software. 

 

 Use AirPrint to print from your iPhone or iPad

 How to print from your Mac
 How to print from your iPhone or iPad

 

------  -----  -----  -----  -----  -----

 

 Connect an AirPrint printer to a Wi-Fi network

 

 Apple - Recommended settings for Wi-Fi routers and access points

 

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References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.