HP 9125 Software hardware failures

[BORIS1520]

Hp9125 quality has diminished. From a 52 year career engineer for weapon systems, this printer jams when using envelopes. When printer paper size is the same default or not and Word are the same, one is forced to still use the printer screen in ridiculous reset … fix the software HP. Any the physical envelope feed needs some re-engineering.  I wish I could get my money back for another printer. I say buy American as this product is not worthy of that name.  

[BORIS1520]

Do not presume to correct my comments from your overly sensitive perspective. If those comments offended you, then yo not I have a problem.

Out here in the real world, professional or military or working class, nothing I said violates any level of morality or legally defined as I deal with globally, not just her in the USA, offensive.

Again, professionally speaking from 52 years of a real engineering professional spanning 4 continents, not those from military days, HP printers quality has decreased.

I had a wide track printer (no longer made by HP) that I took in 1997 to Arabia and after 8.5 years of living there, brought i t back to the USA and it lasted until 2021.  And the software when using any application or Word always selected the right paper and tray.

Another one was the HP9125 whose firmware for unknown reason went dead.

So if this offends you, I will simply send it to the HP CEO from my IS Government engineering office instead.

Add this to the list of nonsense.  One has to input the PIN everything you want to change the printer's setting. What genius dreamed that up?

The envelope jamming is another repeated problem ... the feed mechanism is designed poorly and itself causes the jam ... not clean rollers or prior material ingestion.

But I would settle for the HP Printer app and software to be be revised as it simply just causes all of us Users to go the the printer's window and play with its cumbersome process of pulling out the tray with the right pauper and guides set, and then go to the menu to fix the problem that the default or Word signal should have prevented this from happening.

Thank goodness the HP Developers do not program my aircraft, ships or ground vehicles !

[BORIS1520]

Well, when clicking in the last reply, blocked to answer.

So I will email the technical data and problems with pictures to the HP CEO instead.

Any respectful and consumer orientated company would fix their software bugs and not treat the commenters as if they were ignorant or knowledgeable fools.

When out HP printers at work fail, service is there and online and make permanent fixes.

But I guess when we do so from home, we matter little.

I just checked the IP link and settings ... and is correct. And the IP settings have little to do with the envelope jamming.

I will seek help where it can be directed and my comments respected.

[Dragon-Fur]

@BORIS1520 

The posts I contributed, starting with the how-to for EWS, have been removed from public view simply because my answering did more harm than good -- and might have detracted attention from your comments.

OK -- my intention is to extract myself from a conversation that I had no business joining in the first place.

Experts do not work for HP nor can we speak for HP.

I will again try to withdraw gracefully.

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[Animatryx]

Hey @BORIS1520 ,

Thank you for posting your query in HP Community  !

We're thrilled to have you here. I've reviewed your post, and that doesn't sound good at all.

Please don't worry, we're here to help! Could you share a detailed description of the issues you're experiencing with the app and printer? I'll reach out to the right team to address your concerns promptly. 😊

[BORIS1520]

Finally fixed the problem from the printer screen as remotely from the PC and HP Printer app, the correct settings never were made in the printer memory defaults.

Miss the prior HP Smart app as it was SMART with the older printers.

The printer software prior to HP Smart would be my preference vice having it tied to HP marketing and logging.