HP 9125e SETUP Cartridge not full (loop)

[Tribune1838]

So I have been at this for hours, had to buy a last minute printer to get some documents printed out for a meeting tomorrow so there has been 0 time to contact HP support as it's after hours. 

If anyone else has had this experience, please let me know how to solve it?

I unboxed the printer, ran the setup, and connected it to my wifi. As I was adding in the setup cartridges the printer started updating it's firmware and shut off during the setup phase. This caused a snowball of issues that I had to trouble shoot. 

I did a few hard resets, and at first it was not reading any of the setup carts, then it was, then magenta wouldn't show up. Finally I just reset it back to factory defaults, uninstalled the app from my PC and started fresh, this is now where I am stuck. 

Because some of the ink in the cartridges were drained in the 1st setup, it no longer registers these setup carts as "new" and is asking for new ones. I've been trying to get to the support menu screen to bypass this but I have had 0 luck. 

Time is against me on this, if anyone can reach out and help me get to the system config menu so I can bypass this I would be very grateful. 

[Fabio_L32]

Hello @Tribune1838 

Please, try the procedures below:

HP OfficeJet Pro 9110, 9120, 9130 Printers - Color or black ink not printing, other print quality is...

Best regards

[Tribune1838]

Thanks for your reply. But unfortunately none of these will work. The printer is in an error state as it never finished it's initial setup process with the setup carts. Any time I try any of the tools in the menu, it says "cannot complete until the error state is cleared" or something of that nature. 

While it was in the middle of it's setup process out of the box, the firmware update kicked in and shut it down mid setup. 

When it resumed, it's reading the setup cartridges as used. And the printer is stopping any further progress until the initial setup with those cartridges are completed with new cartridges. 

The printer must have discharged some ink at it's point in time before the firmware update, and now sees all cartridges as "used" 

If there is no way to bypass that, then I'll need new setup cartridges which makes the printer useless until then.