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‎08-16-2026 07:39 AM

HP Recommended

I am so tired of HP.  I have HP Smart which was working fine then all of a sudden the "Your file has been saved" box moves to the right and I can't move it back so I have to go out of the program and go back in for every scan.  So I tried to install HP app.  It is installed but it is a mess.  Takes forever to come up, went to run a simple scan and there were options that didn't make sense.  I will never buy an HP printer again if this keeps up.

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‎08-16-2026 09:08 AM

HP Recommended

Thank you for your help!  The universal scan works.  The HP App does not.  Again - thanks!!

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‎08-16-2026 08:54 AM - edited ‎08-16-2026 09:00 AM

HP Recommended

This is a known problem with HP Smart on some printers

 

Use the new HP App or get the Universal HP Scan tool

 


Uninstall hp smart

Note that Windows may re-install HP Smart on the next Windows update.

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‎08-16-2026 09:08 AM

HP Recommended

Thank you for your help!  The universal scan works.  The HP App does not.  Again - thanks!!

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