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‎09-29-2024 08:11 AM - last edited on ‎07-30-2026 08:28 AM by Moderator

HP Recommended
Product: HP ENVY 6430e All-in-One Printer

Hi everyone,

Until recently I've been using the so called HP  app on my Windows 10 PC, but for some reason it now doesn't display anything at all when I open it. It is literally just a square white window, with HP App written in the top left corner.

I've been through any related articles I can find, uninstalling, reinstalling etc, but to no avail.

The web server at the address of the printer is still working, so I can access that, and I can still print, but I would like the Smart App to work if possible for the other functionality.

Appreciation in advance.

 

Steve.HP-Smart.JPG

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1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-30-2024 02:27 PM

HP Recommended

At the same topic suggested, another small update: tried 153.1.1137.0 ( May 14, 2024), it opens regularly.

View solution in original post

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3 REPLIES 3

‎09-30-2024 11:45 AM

HP Recommended

Hi, I had the same problem with my OfficeJet 8025e.

I suggest you to read this topic:

https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/HP-Smart-no-longer-works-in-Windows-10-64bit-2...

1 person found this reply helpful
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‎09-30-2024 02:27 PM

HP Recommended

At the same topic suggested, another small update: tried 153.1.1137.0 ( May 14, 2024), it opens regularly.

1 person found this reply helpful
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‎10-13-2024 04:01 PM

HP Recommended

Hi Luiss64,

 

I did actually try 151 and and it worked! Thanks very much and well done. 

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