HP App ist not startiing (MacOS)

[Ryan_McKane]

Hi @ALL! 👋

For a long period my HP App on my iMac is not starting any more. Deleting and reinstalling was not helpful. When I´m clicking on the HP app-Icon I see for a second a white window with a moving blue circle and then the App is closed. Unfortunately there is only the hp digital assistent available (chat bot?) without a helpful answer. 🙄Someone else can help?

[Kumar0307]

@Ryan_McKane, Welcome to the HP Support Community! I’m here to help.

I understand the HP Smart app crashes. 

To assist you better, did you download this app from the App Store?

Which version of the HP Smart app are you using?

Go to HP Smart>About HP Smart. (The current version is 13.5.0)

Kindly check for any updates for this app in App Store.

Also, check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

Meanwhile, you may use the HP Easy Scan app to scan from the Mac as a workaround.

Update the printer firmware

Click here to download and install the latest printer firmware from your Mac.

Click here to know different methods of updating printer firmware.

Also, check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

Install the printer using the AirPrint driver for printing (recommended)

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners. 

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer. 

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list. 

4.) Click the plus sign click Add Printer or Scanner, click the printer name. 

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add. 

Note: Select "Bonjour multifunction" under kind while installing.

Try printing.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[Ryan_McKane]

@Kumar0307, here are my answers:

• "did you download this app from the App Store?" Of course from the App Store, where else from? 
• "Which version of the HP Smart app are you using?" Vs. 13.5.0

I keep my macOS always up to date, it is as of today the Monterey Version 12.3.1

My HP ENVY Photo 7830 is always online to HP Instant Ink and has updated last week the latest firmware automatically. Furthermore he is already printing over AirPrint but the problem ist the crashing HP Smart-App on my iMac!

[Kumar0307]

@Ryan_McKane

As all the necessary steps has been performed and the issue persists with the HP Smart app,

• I've sent you a private message with further instructions to resolve this issue.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Keep me posted for any other assistance.