HP App keeps asking for Username and PW

[Resthome]

I  have an Office Jet Pro 8030 and when using the WIn 10 HP app and trying to change setting it keeps asking for a username and password and also says server reports: "admin". I have tried admin with a blank PW and admin with admin as a password. I don't remember set a password for this app. Is there a way to clear this or get the correct username and PW for this app?

[Kumar0307]

Hi @Resthome

Welcome to the HP Support Community. I'd be happy to assist you.

There is no username and password for the HP Smart app. Try to reinstall the app and check if that helps.

Click here to download and know more about the app.

Check on the printer if you are able to change the settings or you get the same error.

If the error persists, we will have to reset the printer to its factory settings.

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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