HP App on M1 Mac

[speterkane]

Just got an HP DeskJet 4100. I installed the HP app on my iPhone and added the printer to our network. I've now installed the HP app to my M1 Mac mini  (via the App Store). I can open the app just fine and log into my HP account, but each time I click the "Add Printer" button within the HP app, the app crashes.

[Jay_G24 · Accepted solution]

Hi @speterkane,

I'd like to help!

I understand the HP App crashes on your mac.

Try the below suggestions -

1. Uninstall HP App

•  If installed from HP.com please delete from /Users/Username/Library/Application Support/HP App. Then delete HP App from the Applications folder and reinstall from the Mac App Store.
• If downloaded from the Mac App Store, go to app store search HP App and click on update.If the issue persists,  please remove /Users/Username/Library/Containers/HP App/containers.plist and then launch HP App from the Applications folder and go through the setup again.

2.Try updating mac/ios and printer firmware

• To update the printer's firmware, refer - HP Printers - Updating or Upgrading Printer Firmware 
• To update Mac, try these steps - How to update the software on your Mac

3.Install HP App from the APP store 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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