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‎05-10-2021 02:29 AM - last edited on ‎03-30-2026 07:04 AM by Moderator

HP Recommended
Product: All in one printer 5530

The HP app is not working fully . I have deleted it and downloaded it a number of times. It works half way then just get a spinning circle. Was working fine till Friday. Is there a problem with the app? . I can get on it through website.

J Robson
Category:
1 person had the same question
3 REPLIES 3

‎05-13-2021 11:14 AM

HP Recommended

@Theonetwothree

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Are you trying to print from an Android or Apple phone? 

While you respond to that, let's update the printer's firmware, refer - HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No

‎05-13-2021 11:46 PM

HP Recommended

Thanks for your response , I’m using a Apple iPhone and I pad.

My printer HP ALL -IN-ONE 5530 . However. Keeps coming up as 5300

Many Thanks

 

J Robson
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‎05-18-2021 01:19 PM

HP Recommended

@Theonetwothree

Thank you for posting back. 

 

Have you tried the suggested troubleshooting steps? Updating the Printer firmware?

 

Keep me posted!

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
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