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‎12-14-2023 12:08 PM - last edited on ‎06-03-2026 09:13 AM by Moderator

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer

HP app will not open. Have updated Windows, reinstalled the app. Checked that the printer works and remotely scanned a document. App will not open on my windows 11 laptop. 

Category:
1 REPLY 1

‎12-17-2023 01:04 PM

HP Recommended

Hi @Shecky56,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with the HP smart app for your Printer.

 

Kindly refer to the steps on this link and let me know if that resolves the issue.

 

Also, update the printer firmware by clicking on this link.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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