HP B109 Printer Installation Issues Windows 10

[henrik_7]

Hi there,

I am trying to install an HP B109 Printer on a Windows 10 desktop PC.

Unfortunately the installation is not successfully completing.

I am using the HP driver's as provided on the HP website and following the installation instructions.

The installation cannot proceed beyond the point where the printer has to be connected via USB.

Despite the printer being connected, I am unable to press 'Next'.

The printer is recognised by the PC as I can print documents via MS Word. So it is not a USB cable/port issue.

When I try to open HP Solution Centre, it says that the installation has not been completed.

I am unable to complete the installation which is required to connect the  printer to my Wi-Fi network.

Would you be able to assist?

There seems to be known issues installing this printer on Windows 10. Is an update to fix these issues going to be made avaiable?

Many thanks.

[KrazyToad]

@henrik_7

Welcome to HP Support Community

I would like to help

Please uninstall the printer driver from root level and download the full feature software

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the full feature software Link: https://ftp.hp.com/pub/softlib/software12/COL29811/mp-109241-2/PS_AIO_06_B109a-m_NonNet_Full_Win_140... and follow the onscreen instructions

Thank you

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