HP Color Laser Jet Pro MFP M281 new HP cartridges (verified) installed Cartridges blocked nonHP chip

[Ken0807]

HP Color Laser Jet Pro MFP M281cdw.....bought and installed  new HP color cartridges ...getting error message ""Indicated cartridges blocked for containing a non-HP chip."    

[Nal_NR]

Hi @Ken0807,

Welcome to the HP support community.

I understand that you are getting a non-HP chip error. I'd like to help!

Install the latest firmware: HP Color LaserJet Pro M280-M281 Multifunction Printer series Firmware Update Utility 

Be sure to read the instructions, Expand all".

Have you contacted this dealer yet?

You may also check the delivery here: HP Anti-Counterfeit and Fraud (ACF) Program 

Hope this helps. Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[Nal_NR]

Hi @Ken0807,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Nal_NR]

Hi @Ken0807

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us