• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended

I can't...... Does anyone have photos/videos of the procedure? I can't figure out where I'm going wrong!!!

HP Recommended

Hello Giuseppe,

Here is a link from youtube with a video in Russian to help you. I don't understand a word of russian bur you can watch the images to help you in what to do, when to do

The important moment begins at 3:20 and ends at 4:50.

I followed the video to write the procedure.

Good luck

JMichel

 

https://www.youtube.com/watch?v=Z2QGfuWVpUg

HP Recommended

Hello Giuseppe,

You can even go to the youtube parameters, show the subtitles, choose the Russian language and translate it to your language (Italian ?)

Hope it will help

Cheers

JMichel

 

HP Recommended

Ok.jmichael... I saw the video and it's how I was doing the attempts but my software doesn't start from the PC. Does anyone have an older version of 16? Or can you send me the 16? I downloaded it from the HP site but it won't start downloading even after I put the printer in download image!

HP Recommended

Hello Giuseppe,

I put the firmware on 1fichier server.

Go to reddit, search for

hp MFP 178 firmware

and you will get the adress of the requested file. HP doesn't allow to put adresses for files in the forum (see previous article in this discussion)

Anyway, the firmware file (v16) on the HP support site is the same on the 1fichier server.

Good luck

JMichel

 

 

 

HP Recommended

Good morning, I tried this procedure but I noticed that the computer does not detect the printer when the printer is in download image and everything fails! Has anyone managed to solve this problem or not had it at all? Thanks

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.