HP Color LaserJet MFP M180nw driver not working

[JoggerGuy48]

I have Win 10 Pro, v1903.
From Windows diagnostic:
HP Color LaserJet MFP M180nw driver is either not digitally signed or not signed in the appropriate manner.

[Jeet_singh]

@JoggerGuy48,

Thank you for posting your query on HP Community,

Let's start off by running Windows update troubleshooter: 

Download and install the troubleshooter from this link.

Now try to perform Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Now run HP Print and Scan Doctor: 

If you are facing any issue while using the printer then try using HP Print and Scan Doctor (PSDR). PSDR is an automated tool which can diagnose and resolve printing and scanning problems. Please go to this link: HP Printers - Using HP Print and Scan Doctor (Windows)  to download and run HP PSDR. Once you open the program, select your printer and click on “Fix Printing” to automatically diagnose and fix the issue.

I suggest you uninstall the printer drivers from the root level and then reinstall them by following the below steps:

• Press “Windows key” + “r” to get the “Run” window.
• Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
• Now again open "Run" - Type “spool” and OK - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP LaserJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Please click here to download and install the full feature printer software.
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Let me know how it goes!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[JoggerGuy48]

Thank you for your time!

i tried everything you suggested and it still failed.

i also ran the following Windows diagnostics:

  SFC /scannow
  DISM /Online /Cleanup-Image /RestoreHealth

and found nothing.

The scanner works fine.

I ran the HP Print & Scan Dr.  It reported that the printer is visible from my computer:

  HPHP ColorLaserJet MFP M178-181

  "USB"                Installed

It then communicates successfully with the printer and then offers to "Fix Printing".

It then says that the S/W is not fully installed.

I accept and it re-downloads and installs the S/W.

It says: Let's get started and offers to connect a new device.

-Automatic Setup starts searching my network and I cancel.

-Manual Setup: I select USB and unplug the re-plug int the USB port.

At that point, my only option is to continue the installation without connecting.

(The printer is connected).

At this point, I'm going in circles.

Please help!

[Jeet_singh]

@JoggerGuy48,

Let's first try to uninstall the printer from the root level, follow the instructions from the previous post. 

Now try to create a new local user and then try to install the printer. Follow the steps here to create a local account on your PC: Click here       

Now, login to the new account and then try to install the printer and check. 

Let me know the outcome!

Cheers 🙂

[piopio]

I've had the same problem with you, I did by updating the drivers with the latest version, Please download drivers in advance here https://support.hp.com/us-en/drivers/selfservice/hp-color-laserjet-pro-m180-m181-multifunction-print...

Or you can also download the driver here https://hpseries-drivers.com/hp-color-laserjet-mfp-m180nw-driver/ Then install the latest drivers that have been downloaded, restar your printer. Good luck