HP Color LaserJet MFP M182n only prints in black & white

[cporchy]

Hi there, I'd like to print in colors with my HP Color LaserJet MFP M182n. I've checked the color ink: They are full and seem to be placed correctly in the printer. While printing a document with Word, I'm not even able to select "print in color", I can only choose between "Monochrom" or "Grayscale". On Powerpoint, I can select the color option but it still prints in black & white. Many thanks for your help! Caroline

[Jay_G24]

Hi @cporchy,

Welcome to the HP Support Community. 

I'd like to help!

I understand you are unable to print in color from your computer

Follow the below version of the HP Print and Scan Doctor Utility by selecting your printer:

https://support.hp.com/us-en/help/printscandoctor

Be sure to restart your PC and allow the utility to complete the process, then check for any difference. If the issue persists, proceed to the next step.

Install the printer using the TCP/IP port:

1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
5. Type in the 'IP address in Hostname or IP address' box, click next
6. Proceed to the next steps by following the on-screen instructions.
7. Try printing in color.

If the issue persists, Install the printer using Windows built-in driver

Refer to this document to know how. Try printing.

Hope this helps! Keep me posted. 

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