• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
HP Color LaserJet Pro MFP M479dw

Scanning to e-mail gives failure message as "Inappropriate user name or password. Check validity of user account and password."

Microsoft issued a warning letter saying from 16th of September 2024 they stop support of such mailing to Microsoft Outlook e-mail adresses where only user name and password used for authentication and not the modern Microsoft authentication method.

I assume this failure is in relation with this Microsoft change but I do not know how to ammend the setting on my printer to adopt it to this Microsoft modern authentication.

I need urgent help on this matter.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.