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‎07-23-2023 09:57 AM

HP Recommended
Product: HP Color LaserJet Pro MFP 4301 dw

Hello, we just got an HP Color LaserJet Pro MFP 4301 dw, and we tried to connect it to a laptop running Windows 11 today. We tried connecting and setting it up wirelessly to the computer through the HP app, but only our old printer shows up. The new printer (HP Color LaserJet Pro MFP 4301 dw) is connected to the same wifi network as the laptop. After that didn’t work, we tried entering the WPS key on the printer to the laptop. That didn’t work. We then tried connecting the printer to the laptop through the cable that comes with the printer, but that didn’t work too. We can’t sign into the printer with our HP account either, it asks for the administrator password. Please help, we need to print documents for tomorrow morning!

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