HP Color LaserJet Pro MFP M177fw falls asleep and does not respond to requests

[SergeyShishkov]

Hello!

The mfps turns off after the display turns off and does not respond to scan or print requests. It only helps to turn off the device and turn it on again.

[Mans]

@SergeyShishkov 

Hello,

At first, we will start with a power supply reset of the printer to solve the issue.

1. Turn on the printer.
2. Before continuing, wait until the printer is idle and silent.
3. Disconnect the USB cable from the back of the printer. If your printer has a network or wireless connection, leave it connected.
4. With the printer turned on, unplug the power cord from the back of the printer and from the wall outlet.
5. Wait at least 60 seconds.
6. Plug the power cord into the outlet.

   NOTE:  HP then recommends reconnecting the printer's power cord directly into a wall outlet.

7. Reconnect the power cord to the back of the printer.
8. Turn on the printer, if it does not automatically make it.
   It is possible that the printer goes through a warm-up cycle. It is also possible that the printer lights blink.
9. Wait until the preheat cycle and until the printer is idle and silent before continuing.
10. Print a calibration page, if prompted.
11. If you disconnected the USB cable, reconnect it to the back of the product.
12. Try to print and scan.

If the issue continues, please update the printer's firmware available through the following HP link: https://ftp.hp.com/pub/softlib/software13/printers/IPG/M177/HP_M177_FW_Update_20201012.exe.

The HP video below explains how to update the printer's firmware.

https://youtu.be/Au9O3N03WjE

Don't hesitate to contact us in case of need.

Best regards,

[SergeyShishkov]

Dear,

I did all the recommendations, it did not help.
I can see the printer by IP, but the scan and print function does not work, as if the printer does not exist at all
When I start HP Scan, I get the error "Unable to communicate with the scanner" 😞

[SergeyShishkov]

Dear All,

So what should I do with my printer? Is there really no solution?

[Mans]

@SergeyShishkov 

Hello and thanks for your return,

Please check the Windows Image Acquisition (WIA) service to see if it is working properly by doing the following:

1. On the keyboard, press the Windows flag and the R key simultaneously. The Run window opens.
2. Type services.msc and OK. The Services (local) window opens.
3. Double-click on Windows Image Acquisition, then click on the Connection tab.
4. Check Local System Account and Allow the service to interact with the office.
5. Click on the Dependencies tab and check that Remote Procedure Call (RPC) and Kernel Hardware Detection exist in the first window.
6. Click on the General tab, and restart the service by clicking on Stop, then Start.
7. Close the Services window.
8. Try to scan with HP Scan.

If the Kernel hardware detection dependency does not exist, please add it as follows:

1. Simultaneously press the Windows flag and the X key.
2. Click Command Prompt (admin), then Yes.
3. Type Sc config stisvc depend= rpcss/ShellHWDetection, and press Enter key.
4. Restart the computer.
5. Try to scan with HP Scan.

If the issue continues, you will need to follow the instructions below to reset the printer:

1. Turn off the printer.
2. Turn on the printer, and then, as soon as the HP logo appears, press the lower right corner of the operation panel.
   

   Note:
   If the bottom right corner of the Permanent Storage Init. screen does not appear, repeat steps 1 and 2, but this time press the bottom left corner.

3. When the message appears on the Permanent Storage Init. screen, drop the press on the printer control panel. The Initialization begins.
4. When the printer has completed the Initialization, it returns to the Ready.
5. Then, please uninstall and reinstall your printer.

In case of need, please do not hesitate to contact us.

Best regards,

[SergeyShishkov]

Dear Mans,

I tried all the options you suggested: I go to the printer via IP, HP scan did not work, and does not work. It doesn't wake up when I run an HP scan. Recycle printer?

 

 

 

[Mans]

@SergeyShishkov 

Hello and thanks for your return,

Uninstall all software related to your printer (except HP Smart) as follows:

1. Unplug the USB cable at the back of the printer, if necessary.
2. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
3. Type appwiz.cpl, then OK. The Programs and Features window opens.
4. Click the right mouse button on HP Color LaserJet Pro MFP M177 series Basic Software, then Uninstall and Yes.

   Note: If the software uninstall process does not start or an error displays while uninstalling, download Fix problems that block programs from being installed or removed from the Microsoft website, and then try uninstalling again.

5. Repeat step 4 with the following software (The list of software for your printer may be different):
   
• Study for the improvement of the HP Color LaserJet Pro MFP M177 series product.
• HP Dropbox Plugin
• HP EmailSMTP Plugin
• HP Color LaserJet Pro MFP M177 series Help
• HP FTP Plugin
• HP Google Drive Plugin
• HP OneDrive Plugin
• HP SharePoint Plugin
6. Follow the instructions on the screen to complete the uninstall of the printer.
7. Restart the computer.

8. Launch the registry editor:

   1. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
   2. Type regedit, then OK. The registry editor opens.
   3. Develop HKEY_LOCAL_MACHINE, then SOFTWARE, click with the right mouse button on Hewlett-Packard and Delete. (If the PC is HP-branded, develop Hewlett-Packard and remove Digital Imaging)
9. Delete the HP Color LaserJet Pro MFP M177 series folder in the way:
   
   • C:\Program Files\HP
   • C:\Program Files (x86)\HP

10. Rename folder 3 in 3_old in the path below (a restart may be required):

    • C:\Windows\System32\spool\drivers\x64.
    • C:\Windows\System32\spool\drivers\W32X86.

    NOTE: If the file refuses this action do as follows:

    1. On the keyboard, tap the Windows and X keys simultaneously.
       
    2. Click Command Prompt (admin) or Windows PowerShell (admin), and click Yes.
    3. Type net stop spooler, then press Enter key.
       
    4. Rename the file.
    5. Type net start spooler, then press Enter key.
11. Reinstall the printer with HP Color LaserJet Pro MFP M177 Series Full Software and Drivers.
12. Try to scan and print.

Don't hesitate to contact us in case of need.

Best regards,

[SergeyShishkov]

Problem still exists.
When the printer goes to sleep, it does not respond to the display, and pressing the Power button turns it off completely. In sleep mode, the On / Off button does not blink, it is constantly on. This is regardless of whether the software is installed or not.
I tried connecting it via Wi-Fi. The installer finds the printer by IP, installs, and then I get the error "Error connecting to the printer."

 

I tried to install the software on another computer, the same errors.
Maybe the problem is not in the computer, but in the printer itself? Let's try to install the previous firmware on the printer? Or is it currently running an older version and a newer one?
Printer configuration below