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‎05-22-2023 10:47 AM - edited ‎05-23-2023 11:25 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M281cdw
Operating System: Microsoft Windows 11

Never had an issue over many years. Have always used HP toner. I have done every hard reset, plug/unplug, etc. Downgraded the firmware, etc. ALL of it. I know my way around hardware and software pretty well. I have no idea how it bricked, but it has. I need the specific reset instructions for my particular device. Thanks for a reply.

Category:
1 REPLY 1

‎05-24-2023 09:55 PM

HP Recommended

Hi @IanAZ,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

If you have already performed all the steps, then to fix the issue, you need to contact phone support.

 

Upgrade the printer firmware.

Restart the printer.

Download and install the latest firmware from HP Software and Driver Downloads.

For more information, see Update the firmware on an HP printer.

If the issue persists, Contact HP Customer Support.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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