HP Color LaserJet Pro MFP M281fdw Resend Upgrade error (3 macs, one of them runs Windows

[edwkny]

Printer (HP Color LaserJet Pro MFP M281fdw) is showing Resend Upgrade on the message panel.  Tried downloading latest firmware update, still get message.  Cannot print, copy, fax. Printer used to work flawlessly, now it is  totally useless except as a dust collector /boat anchor. It has been several days now.

Printer is shared by several computers (3 macs, one of which runs windows). Also used by, several iPads and iPhones.  All worked flawlessly until now. Guessing this was a push upgrade  for the printer that went awry.  Kinda sad that I can't do anything about it, everything I've tried (all the suggested solutions) has failed.  One thing I will do - shut off Automatic Updates. Any suggestion/updates/rumors/gossip. Is anyone from HP monitoring this thread???   

[Anand_Andy]

Hi @edwkny,

Welcome to the HP Support Community.

I understand you are facing an issue upgrading your HP LaserJet Pro MFP M281fdw Printer. Not to worry I will help you to get a resolution to resolve the issue.

• We have to perform a Reset.
• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[r2jk]

Hi I have exactly the same issue for over a week now. Can you post the solution in a more public way? It looks like many customers experiencing the same problem.

Have to say it really sucks that a working printer all of sudden stopped working due to auto upgrade when you needed it the most. Someone at HP should apologize to the customers for this disastrous upgrade.

[Kejin]

Can you send me the link as well. When I click the link, It is saying access denied. My printer is HP MFP m281 colour . Thank you

[AGalford]

Andy - 

So many customers are facing this same issue after you all pushed through an automatic update. We should not have to seek legal counsel for help on this. Please, can you ask your employer to fix the issue for us that they caused?

Regards,

Amber

[PrintMe12345]

My printer now says "Resend upgrade" and I do not know how to fix it. CAn you please help?

[Not_Applicable]

Edit 07NOV2022:  I was able to successfully upgrade to the 20221010 firmware and my printer is working again

https://ftp.ext.hp.com/pub/softlib/software13/FW_CPE_Consumer/M280_M281/M280_Series_FW_Update-202210...

I am also facing the same problem and looking for a solution. None of the functions (e.g. printing) work.

I can communicate with the printer via the HP Smart App, connected via USB.

Allow downgrades and allow updates are both 'Yes'.

I have run the firmware update several times (20220414).

I have also performed the reset, unplugged for 1+minutes and plugged back in, etc.

[PrintMe12345]

I also tried installing 

https://ftp.ext.hp.com/pub/softlib/software13/FW_CPE_Consumer/M280_M281/M280_Series_FW_Update-202210...

but that didnt seem to 'take' because the printer still shows Firmware datecode of 20220414

[DWS2017]

I have the same issue on a MFP M281fdw.  Need some help please!!  Can you send the solution to me?

[BlueSky881]

I am having the same error. Need solution quickly.