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‎01-05-2023 07:14 AM - last edited on ‎01-05-2023 01:18 PM by Retired

HP Recommended
Product: HP Color LaserJet Pro MFP M479fdw

I have multiple M479 printers and the firmware inadvertently got upgraded to CLRWTRXXXN002.2247A.00  (Build date 2022-11-14) and now I am unable to use non-HP toner.  Does anyone know how to obtain an older version of firmware?  Or will doing a factory reset downgrade the firmware.

 

Category:
2 people had the same question
2 REPLIES 2

‎02-01-2023 07:08 AM

HP Recommended

You're probably not going to get it. From what I've seen we've been locked out of using any kind of 3rd party cartridges, and on top of that right after that update released, they pulled the firmware archives from public use, and have made them internal company use only. Nothing like being forced by a company I've supported for many years to spend extra money unnecessarily. IF someone can correct me, point any of us to past firmware files, or help us users in any manner of fashion please do!

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‎02-01-2023 08:51 AM - edited ‎02-01-2023 08:54 AM

HP Recommended

 

             Hellotbwolfe60 ,

 

Try this driver:

 

HP Universal Scan - Full Feature Software and Driver

51.7.5628410.8 MBSep 23, 2022Download

 

You will have to uninstall the old tutorial driver:

 

Uninstall the old driver in Control Panel, "Programs and Features", then remove

all occurrences in Program and Program X86, in Control Panel, right click on your old printer (If it is still there, chances are that it is no longer there) ''Remove'' if it is present.

Restart the PC, connect the printer to the mains, connect a USB cord on the PC side, on the printer you

will connect during installation ONLY when prompted.

Start installing your printer, by right-clicking on the Setup. downloaded driver exe, installed ''en

as administrator'', let the installation take place, at the end, restart the PC.

To create a shortcut on the Windows desktop, open Control Panel, right-click on your

new printer, create shortcut, on the desktop, yes.

A new shortcut has been created on the Windows desktop.

Turn on your printer, print a test page. That's it, your printer is working again.

 

  Excellent Day.

 

   

 

     

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Bernard42.
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