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‎04-06-2022 05:41 PM

HP Recommended
Product: HP Color LaserJet Pro MFP M479fdw
Operating System: Microsoft Windows 10 (64-bit)

Installed printer on wireless network successfully.  Same network as PC.  Printer software installed but will not communicate with printer.  Cannot scan.  Can print test sheet from control panel but that is all.  Tried several times to install - same result.  Tried HP print doctor cannot fix printing or scanning.  IF anyone can help. please do. 

 

My only recourse seems to be returning it and buying a Brother printer.  

Category:
1 REPLY 1

‎04-06-2022 06:13 PM

HP Recommended

Can you clarify how you attempted to install the printer, was it using HP Smart or did you download the Webpack driver package from support.hp.com

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