• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎10-12-2022 12:14 PM

HP Recommended
Product: HP Color Laser MFP 178nw
Operating System: Microsoft Windows 11

Hi, I am looking for the original scanner software that came with the device. The HP "SMART" software is so horrible! The software page downloads that have an installer all try to install the smart program.  

 

Thank you!

2 REPLIES 2

‎10-13-2022 12:16 AM

HP Recommended

The original scanner software is only for older versions of OS, for the newest OS it was replaced with HP Smart (which is not so smart). You can try to install software for WIN7 on Win11 




My profile on LinkedIn

Was this reply helpful? Yes No

‎10-16-2022 09:45 AM

HP Recommended

Resolved.  Found the mfp scanner app and uninstalled the "smart" app.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.