• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need to install your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎01-16-2024 05:13 AM - edited ‎01-16-2024 11:49 AM

HP Recommended

Hi there. I'm looking for the firmware 20150716 for my HP laserjet pro M252dw printer. Either the pc file or mac file will do (it's got FW_update on the name).

 

I know it's an old firmware from 2015 (a bit of a long shot) but it would be the best one for my printer.  I just really need to downgrade the firmware in order for everything to work fine, as I've tried everything else. If someone could share that file (that perhaps saved somewhere at some point), and put it on a public dropbox or some googledrive or somewhere else, that would be great (as unfortunately it's no longer available on the HP website). I guess a lot of other members of the community would thank you as well, and help these great printers to be in operation for a few more years. Many thanks. 

 

P.S: Wanted to ask some people on an older thread (that apparently had the file) but the thread is already locked by HP due to age, and therefore, sadly,  I can't get in touch with them. 

1 REPLY 1

‎01-18-2024 07:41 AM

HP Recommended

Hi @breakfastwins,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Rachel571 

HP Support

 

Rachel571
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.