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‎11-02-2025 07:16 AM

HP Recommended

HP DESKJET 2800e Printer Driver not installed on my Windows 10 computer. Scanner shows but not the printer  itself. Message says Drove is not available.

1 REPLY 1

‎11-07-2025 11:22 AM

HP Recommended

Hi @g4jaxn,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP DeskJet 2800e printer shows the scanner but not the printer in Windows 10, and you see “Driver is not available”, it means the full printer driver/software is missing or not installed correctly.

Steps to Fix Driver Issue

1. Remove Old Printer Entry

  • Go to Settings → Devices → Printers & Scanners.
  • Select your HP printer → Remove device.


2. Install Full HP Driver Package


3. Use HP App


4. Update Windows

  • Go to Settings → Windows Update → Check for updates.
  • Install any optional updates for printers.

 

I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


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