HP DESKJET INK ADVANTAGE 3835 REGIONAL RESET for MAC

[Amit33333]

Hello,

Can someone please help me for the instructions on how to change the regional settings on my printer (HP Deskjet 3835) so it can accept the HP 652 cartridge? I bought the HP 652 cartridge instead of 680 because only the 652 cartridge is available in my Europe region. My printer came form India but now back in the Netherlands with the new Ink cartridge 652.

I am using macbook Air and have HP smart app installed.

Thank you.

[Raj_05]

Hi @Amit33333,

Welcome to the HP Support.

I will be more than happy to help you out here.

To perform a printer region reset you need to meet the following conditions:

1. You need to have the printer full feature software installed on your computer.

2. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.

3. Make sure HP Smart App is installed too.

Do keep me posted.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Amit33333]

Hi Alden,

Thank you for the reply,

Yes, I have all the cartridges from the region/country from where the printer was purchased originally.

I have also installed full feature software and HP smart app.

Please help me with the steps to change the region .

Thanks

Amit

[Raj_05]

Hi @Amit33333,

Thank you for your response,

Connect the printer via USB (usually you need it in case your internet connection is not strong or may have downtime while performing it. You can skip it and perform the process under wifi as well)

Launch HP Smart and click the product ink levels to open the Supported Cartridges window.

 Clicking ink levels in HP Smart

Hold down the CTRL and SHIFT keys (Cmd + Space in MAC) and then right-click on the empty area to the right of the ink levels.

Clicking to the right of the ink levels

The Set New Regions window opens.

Please share screenshot of this window on Private message. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link. 

Use the "Copy to Clipboard" feature to paste the values here.

Alden4

HP Support 

[Amit33333]

Hi Alden,

I am connected with HP smart app but when I click on the Printer estimated supply level then it open new tab in browser and takes me to HP shop to purchase ink. Am I doing something wrong ? 

Thanks

Amit

[Amit33333]

Hi Adlan,

I have shared the screenshot of regional settings via personal message. I have used my old cartridges while taking the screenshot. Kindly provide the code so that new cartridge should work in Netherlands (Europe).

Thank you for your help

Amit