HP DesignJet 500 42 not working following Windows 10 Fall Creators update

[paulmbryant]

Note:  this is a C7770B model - ie it's not a Plus or PS, nor does it have HPGL2 card.  It's a 42" colour standard model.

I've been running this printer OK on Windows 7/64 and then Windows 10/64 (pre last years Creator update) for a long time now.

Yesterday, my PC was upgraded via Microsoft's update to Windows 10 Pro Version 1709 OS build 16299.19

Now I can't print to this plotter any more.  I've tried via the JetDirect card and via the onboard USB port, with the same symptoms:

Operaton could not be completed (error 0x0000007f).  The specified procedure could not be found.

The handle is invalid

...and even a Blue Screen of Death - Stop code:  System Service Exception WIN32KFULL.SYS

Win 10 64-bit v8.10 driver from the HP web-site

Has anybody actually got this combination working?  If so, which driver and version did you use, and where can I get it from please?

Maybe you also have similar problems, but you don' have the solution - then please add your comments here, so that HP can see that this is not an isolated problem.   Sure, it's an old model of plotter, but there are still many of us using these devices on a daily basis

[WarMachine2017]

I have the same issue, except on the 24 (not the 42)

I also tried the following which gets me past that error but I get an error 61:05 at the printer instead:

-I Removed old driver.

-I downloaded driver here from HP:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-designjet-500-printer-series/25301/swI...

(Downloading the driver from HP allows you to extract but not install until you follow the install instructions
that are hidden behind "more info")

Windows 7 machines will print to the Designjet 500 24 still.

**I re-replied to this because someone edited the post and seperated it to a new

post (which makes no sense because you can't understand this post by itself)

[Eisner-Design]

Hi there, I thuoght I'd add our 2 cents since we had a terrible experience after updating the OS to Windows 10.

We managed to get the plotter printing again generating a PDF and then printing from Acrobat. The plotter can't be selected through CAD application as we get the same error you reported here ("The handle is invalid"). We use DraftSight but would be the same with other CAD programs.

After failing for quite a while to get the plotter even responding to anything and getting also the error 61:05 on the LCD panel,  we were able to solve the issue by not using the "Windows 10 driver" at all and unsinstalling it entirely and use Instead older driver we used under Windows 7 hpdj500wx64pclen.exe  Just need to point out that the installation of the old driver alone wasn't sufficient to make things work. For some odd reason it has been also necessary to install the HP instant  print application (unclear why) as well as restart the spooler. 

To do that. we went to the services stopped the spooler, waited 10 sec. then we started it again. After waiting a min. or so (to make sure the spooler woudl be fully running), we added manually the driver for a TCP/IP port, we entered the statically assigned IP port for the plotter and once the plotter was present in the Devices and Printers, we selected it and were able to print a test page.

I took the time to share this here (even if a tad old of a topic) hoping  it might help someone  else running into the same issue. It would have surely helped me a lot if someone had done the same (like perhaps an HP tech troubleshooting the issue communicated here by their customers? hint-hint ;D)

Best of luck!

Incidentally: HP used to make very good products that lasted quite a long time (provided some TLC was involved that is) and this apparently came years later to bite them in the rear as they do not appropriately support older models still in service out there. No fear though, nowadays most of their products are designed with planned obsolescence therefore HP will no longer have this "problem" as the machines will fail long before the user will have had a chance to upgrade to a newer OS version.

[WarMachine2017]

Wow, you put a lot of time into that.  Appreciate the info.  I'll look into this.

BTW, my other solutions in mind were:

1. Create a Win 7 Virtual Machine that we could remote into and print from there.

     (*try to get a Win 7 license on the web, it's like dried up.) 

2. Buy another plotter.

Thanks again.  

[Pepforce]

All my PCs at my office updated to win 10 and everything went well when printing to the a HP DJ 800, untill I bought this new laptop with win 10 and all hell started. I installed the HP DJ 800 win 8 driver and no printing was possible. After waisting an afternoon I installed HP instant  print  and I could print from that, but still no test page or direct printing without passing by pdfs. 

Than I added a new printer with the HP DJ 500 plus driver which is still available on the HP website (the HP DJ 800 driver search only give you HP instant  print as software to install!!) doing it manually with a static IP adress after having restarted the printer. And it worked!!

Funny enough now the the HP DJ 800 works too.  So I've done a similar process than you guys...

Pepijn

[Marrit1966]

Had installed the Designjet 800 using the HPDJ510wx64glen files, but could not print. Followed Pepforce's advice and downloaded the HPDJ500wx64pclen from

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-designjet-500-printer-series/25301/swI...

Added a new printer Designjet 500 on LPT1, and now windows 10 recognises and can print to my 800

Thanks Pepforce!