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‎06-24-2026 09:08 AM

HP Recommended

Hi. I am experiencing issues with  my printer. When sending to print the printer shows notifications of wrong paper size when there is not issue with the paper. Sometimes also It simple prints a cropped size of the previewed page by LibreOffice for example. 
I tried to update the firmware/Drivers. There are many different apps to work with the HP. I did not manage to update anything. Altenatively trying to update from the printer, even when connected to the Wifi, it shows it can not connect. It shows an error with email authentication and can not reach the server. 

Would it be possible someone provide a step by step of how to update firmware and drivers based on Windows 11 ? 

Thank you . 

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3 REPLIES 3

‎06-24-2026 10:34 AM

HP Recommended

Hi @BrunoSouth 

 

Please, try the procedures below:

 

HP DesignJet T120 Printer and T520 Printer Series - Firmware Upgrade Required | HP® Support

 

Best regards

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‎06-24-2026 10:44 AM

HP Recommended

Hi  Fabio,
Option A: "Printer can not connect to the server"
Option C:  DesignJet Utility wont open. It will show the pop up initiation window and then nothing. 

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‎06-24-2026 01:16 PM

HP Recommended

Hi @BrunoSouth 

 

 

Try installing it from another device.

 

Best regards

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