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‎08-08-2018 06:30 AM

HP Recommended
Product: Designjet 500
Operating System: Microsoft Windows 7 (64-bit)

I am trying to install a firmware update as I was having problems with printheads. I get an error when connected via USB that no queue is installed and to please install queue....TIA.

12 people had the same question
6 REPLIES 6

‎08-08-2018 10:32 AM

HP Recommended

Same problem here. Uninstalled and reinstalled driver but no change.

1 person found this reply helpful
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‎08-09-2018 02:13 AM - edited ‎08-09-2018 02:20 AM

HP Recommended

I have the exact same problem here, on Windows 10 64 bit. When i try to install the firmware update i get the queue not installed error. Please help.

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‎08-09-2018 02:33 AM

HP Recommended

I also get the "queue not installed" error on both Windows 10 x64 and Windows 8.1 x64. Tried different drivers, set the USB device as my default,etc. all to no avail. 

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‎08-10-2018 06:15 AM

HP Recommended

Same problem here!

 

On Windows 7 32bits

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‎10-16-2018 08:12 PM - last edited on ‎10-07-2022 12:48 PM by Retired

HP Recommended

Hi,

 

Although the answer came in late, but just in case you haven't get the solution. HP has uploaded a newer fw with the fix of this problem, just re-download the latest version and it won't happen with same problem.

HP Customer Support - Software and Driver Downloads 

 

Hope it helps.

Although I am HP Employee
I am speaking for myself and not for HP

Please click the Thumbs up icon below to say “Thanks” for helping! .
If my post help resolve your issue, please mark as "RESOLVED"
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‎10-16-2018 11:56 PM

HP Recommended

Sorry to say... But we 've already bought a new printer. An Epson one.

We 've been without a printer for months, couldn't wait for HP to help.

Having another issue with HP with a NEW computer we 've bought too, decided that I will not buy another HP product again fot a long time.

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