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‎10-23-2025 11:20 AM

HP Recommended

Hello, We just got a new HP DesignJet T1700 and I run into an issue.  The "service menu" can't be accessed with the admin password or any of the other accounts.  I changed the admin password a few times and can log into the web interface and access everything with it, yet when I try to use it at the plotter touch screen, I get access denied.  I looked at all the stickers on the unit and don't see a PIN code.  Thanks!  

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‎10-23-2025 12:10 PM

HP Recommended

The service menus are protected by a password available to certified technicians. If you can find a service manual online it will be in there, however my NDA as an HP service provider precludes me sharing that information directly to a non-certified individual.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎10-23-2025 12:10 PM

HP Recommended

The service menus are protected by a password available to certified technicians. If you can find a service manual online it will be in there, however my NDA as an HP service provider precludes me sharing that information directly to a non-certified individual.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎10-23-2025 01:55 PM

HP Recommended

Thanks for the quick reply, that explains a lot.  I was just trying to get into the menu to see if there was an option to upgrade the firmware from USB.  Our setup doesn't allow the plotter to communicate outside the organization and doing it over the LAN through the web interface times out around 15%.  Thanks again!!!

 

-Allen

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