HP DeskJet 2700 Series issues

[Pinksurf22]

I’ve had technical issues with my printer since I purchased it. I was typically able to resolve the issue on my own but today I was not. I reached out to customer service and the technician was wonderful however, she was not able to resolve the issue saying it was spoiling related. She advised that she would need to transfer the call to another department but that I would be charged for the assistance of that department.  She was not able to provide me with the cost I would be charged but said that I could ask after being transferred.  She then was not able to transfer the call due to technical difficulties and asked that I call back in a few minutes so I could navigate to that department.  After being on the phone with her for 55 minutes, having to call back to spend who knows how much time to possibly find a resolution and to be charged for it, I decided I'm just not interested in using HP products in the future.  My printer still has 3 months left in the warranty and I am incredibly unhappy that this device has never worked without issue and now I have to pay additional fees for what is an HP device problem. When the technician was unable to resolve this matter, the organizations policy should be to send a new device to replace this one. I will never purchase an HP product again and almost all of my devices have been HP in the past. I have also canceled my HPInk service which advised me that I will lose any printed pages left for the month as well as the 300 that have rolled over because I was not able to print and I will be charged an additional month if I use more that the allotted amount for this month.  No worries, I can't print extra because I can't even print the pages I have paid for.   Again, I should be refunded for this service I was not able to use due to an HP device problem.  I'm not sure that this is where I can pass this along but I'm not sure where else I can get my point across.  I'll keep looking though as HP as a company needs to be better.

[praveenbv]

HI@Pinksurf22,

Thank you for waiting! I understand your concern and to help you out, I have escalated your concern to HP's Support Team in your region to have it reviewed for available options (if any). 

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