HP DeskJet 2725 - Issues with scanning and reconnecting printer

[49Ginger]

Hi - I have an HP Deskjet 2725 All -in-One Printer/Scanner/Copier.I have been using it successfully for printing using a USB cord because I was never able to get it to print via wi-fi. 

I am having trouble getting the scan function to work. I have to use the HP Smart App on my laptop to initiate the scan job (this is how I did it on my previous computer.) I was getting an error message saying the scanner was not detected, but the printer was connected. It did not make much sense to me that the printer was connected and the scanner was not given that it is a single device.

I followed a variety of troubleshooting steps on HP's site. I unplugged the cables and plug for 60 seconds, restarted both laptop and printer. Then I uninstalled the printer and HP Smart App from my laptop as instructed. I added everything back and downloaded new drivers from HP.com. At this point I can't connect the printer in the HP Smart App (I get an error saying No Printers Found.)

The printer is connected to my computer and I can print successfully. The issue is that the only way to scan is by using the HP Smart App and I now can't get it to detect the printer or the scanner.

[Jerry_57]

Hi @49Ginger,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

When you are facing scanning issues or connectivity problems with the HP DeskJet 2725, here are some steps to help you resolve the issues:
 

Scanning Issues

Check Connections:
 

• Ensure that your USB cable is properly connected between the printer and your computer.
   
• Confirm that the cable is not damaged and is securely fitted.

Use HP App:
 

• Make sure you have the latest version of the HP App installed on your computer.
   
• Ensure that the app is set up correctly and that it recognizes your printer.

Reinstall Printer Software:
 

• Uninstall the existing printer software.
   
• Download and install the latest printer software and drivers from the HP Support website.
   
• Follow the on-screen instructions to set up the device on HP Smart.

Reconnecting Printer

For USB Connection:
 

• Disconnect the USB cable and reconnect it to ensure a secure connection.
   
• Try different USB ports on your computer if the issue persists.

For Wi-Fi Connection:
 

• Ensure that your printer is within range of your Wi-Fi network.
   
• Run the Wireless setup wizard directly from the printer's control panel if your printer has a display panel, or reconfigure your wireless connection through the HP app.
   
• Restart your router and computer to refresh the network connections.
   
• Ensure that no firewall or antivirus software is blocking the printer's connection to your computer.

Using HP App:
 

• Follow the in-app instructions to set your printer to the wireless network. HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site
   
• Ensure that the computer and the printer are connected to the same wireless network.
  
  
  I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Jerry_57

HP Support

[49Ginger]

Thanks for your response. Unfortunately, this did not solve the issue.  It appears to be an issue with the HP App. Prior to my troubleshooting it connected to the printer but the scan error message stated that it could not connect to the scanner. I have done all of the stated steps and now the HP App (which I have uninstalled and reinstalled along with the printer software from your site) and I can no longer add the printer. I was able to connect the PC to the printer using the PC settings so I can print but I still cannot scan.

[Jerry_57]

Hi @49Ginger,

Thank you for your response.

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.
 

Reset the printer

Reset the printer to recover from printer errors or failures.

If your printer has a rechargeable battery, remove it.

Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer.

Unplug the power cord from the power source.

Wait 60 seconds.

Connect the power cord directly to a wall outlet and to the printer.

Turn on the printer to complete the reset.

Check scanner bar functionality

If you have a flatbed scanner, watch the scanner bar while scanning to see if it is working properly.

Remove any original documents or photos from the scanner glass.

Lift the scanner lid slightly, and then press the Copy button or icon.

Look at the scanner. The scanner bar should illuminate and travel across the length of the glass.

Reinstall the printer software

Reinstalling the printer software might resolve any printing or scanning issues.

Remove the printer from Printers & Scanners (Windows, Mac)

Use the Printers & Scanners menu to remove the printer from a Windows computer or Mac.

Windows: Search for and open Printers & Scanners, select your printer in the list, and then click Remove device > Yes to complete the removal.

macOS: Click the Spotlight icon , and then search for and open Printers & Scanners. Select your printer name, click Remove Printer or the Remove button , and then click Remove Printer or Delete Printer when prompted to complete the removal.

Set up your printer with the HP app (Windows, macOS)

Use the guided printer setup in the HP app to connect your printer over USB or to the internet.

Go to 123.hp.com or your device app store to download the HP app, and then follow the instructions to connect the printer. For more information, go to HP printer setup (HP app).

If you are using a Wi-Fi connection and your printer is not found, continue to the next step.

Restore Wi-Fi setup mode.

Printers with a touchscreen control panel: On the control panel, open the 
Wireless or Setup menu, select Network Setup or Settings, and then select Restore Network Settings.

Printers without a touchscreen control panel: Use the control panel buttons to 

Restore Wi-Fi setup mode on your HP printer.

Within 2 hours, close the HP app, and then add the printer again.

If the HP app still cannot find your printer, go to HP printer not found by the software or device during setup for troubleshooting information.

Regards
Jerry_57
HP Support

[Jerry_57]

Hi @49Ginger,

Thank you for your response.

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.
 

Reset the printer

Reset the printer to recover from printer errors or failures.

If your printer has a rechargeable battery, remove it.

Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer.

Unplug the power cord from the power source.

Wait 60 seconds.

Connect the power cord directly to a wall outlet and to the printer.

Turn on the printer to complete the reset.

Check scanner bar functionality

If you have a flatbed scanner, watch the scanner bar while scanning to see if it is working properly.

Remove any original documents or photos from the scanner glass.

Lift the scanner lid slightly, and then press the Copy button or icon.

Look at the scanner. The scanner bar should illuminate and travel across the length of the glass.

Reinstall the printer software

Reinstalling the printer software might resolve any printing or scanning issues.

Remove the printer from Printers & Scanners (Windows, Mac)

Use the Printers & Scanners menu to remove the printer from a Windows computer or Mac.

Windows: Search for and open Printers & Scanners, select your printer in the list, and then click Remove device > Yes to complete the removal.

macOS: Click the Spotlight icon , and then search for and open Printers & Scanners. Select your printer name, click Remove Printer or the Remove button , and then click Remove Printer or Delete Printer when prompted to complete the removal.

Set up your printer with the HP app (Windows, macOS)

Use the guided printer setup in the HP app to connect your printer over USB or to the internet.

Go to 123.hp.com or your device app store to download the HP app, and then follow the instructions to connect the printer. For more information, go to HP printer setup (HP app).

If you are using a Wi-Fi connection and your printer is not found, continue to the next step.

Restore Wi-Fi setup mode.

Regards
Jerry_57
HP Support

[Jerry_57]

Printers with a touchscreen control panel: On the control panel, open the Wireless or Setup menu, select Network Setup or Settings, and then select Restore Network Settings.
 

Printers without a touchscreen control panel: Use the control panel buttons to Restore Wi-Fi setup mode on your HP printer.

Within 2 hours, close then reopen the HP app, and then add the printer again.

If the HP app still cannot find your printer, go to HP printer not found by the software or device during setup for troubleshooting information.

Restore printer factory defaults

Restore your printer to the default factory settings using the HP app or internet browser to open the printer Embedded Web Server (EWS). Restoring factory defaults can help resolve printer setup issues, connectivity problems, and error messages.

Open the HP printer Embedded Web Server (EWS) using the printer IP address.

From the EWS home page, click the Settings or System tab.

If you are prompted to log in or enter the printer PIN, enter admin for the username (HP LaserJets only), enter the PIN from the printer label, and then click Submit or OK. This label is typically located inside the cartridge access area or printer door.

Restore your printer to factory defaults.

For most HP printers, click Restore Factory Defaults or Factory under Restore Defaults. Click Restore Factory Defaults > Yes.

For HP LaserJet printers, click Service, and then click Restore defaults > OK.

Reconnect the printer to your Wi-Fi network, if necessary.

Check for any printer firmware updates.

For more information, go to Restore factory defaults on your HP printer.


I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Jerry_57

HP Support