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‎01-25-2021 02:10 AM - last edited on ‎09-24-2021 08:24 AM by Retired

HP Recommended

@vimaggie

 

You will have to install the printer using the full-featured driver to get the USB to wireless option. Click here to download the printer driver.

 

Let me know how it goes.

KUMAR0307
I am an HP Employee

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‎01-30-2021 12:11 AM

HP Recommended

I have followed all of these instructions and my printer still won't connect to wireless. I have downloaded the full feature option for HP setup as well as installed the trouble shooting guide. I have gone through the steps several times and still it wont connect. On my router, MAC filtering is disabled, I am using the 2.5 GHz network, my guest network is not connected.  I don't know how to verify that WLAN partitioning is disabled or that DHCP is enabled.

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‎01-30-2021 11:59 PM

HP Recommended

@vimaggie, thank you for your patience.

 

I think this issue needs some additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team.

Please reach out to the HP Technical Support team in your region for further assistance. 

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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‎02-02-2021 11:40 PM

HP Recommended

Thank you, I will

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