HP DeskJet 2800e not printing in colour

[BillK421]

New HP DeskJet 2800e Printer and Prints out a Print Quality Diagnostic in colour but will not print anything else in colour!

[Nal_NR]

Hi @BillK421,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with the printer not printing in color. 

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Clean the printhead (HP Smart app)

• Use the HP Smart app to clean the printhead and fix many print quality issues including incorrect colors, streaks, and faded printouts.
• Load plain white paper into the tray.
• Open the HP Smart app, and then click the image of your printer to open the settings and management tools.
• Under Tools, click Print Quality Tools, and then select Clean Printhead or Clean.
• A Cleaning printhead message displays, and a test page prints.

EXAMPLE OF TEST PAGE PRINTOUTS

• Examine the print quality on the test page.
• If the print quality is acceptable, you are done troubleshooting.
• If the print quality is unacceptable, touch Yes in the HP Smart app to perform a second-level and third-level cleaning, which are more thorough and take a few extra minutes to complete.
• NOTE: Printheads that are badly clogged might require another printhead cleaning cycle. Wait at least 30 minutes before cleaning the printhead again.

Click here for the remaining steps. 

Try updating firmware if available for your current OS. Click here

Hope this helps! Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[BillK421]

Thank you for your reply.

It wasn't anything to do with the quality of printing, it was the fact that I couldn't print in colour.

I have found a solution by trying different things.

If I try to print through my print function on my printer it only prints in black and white. However if I use the H P Smart App and go to print documents it prints in colour.

An easy fix in the end but it took a long time to find out the problem as it was never mentioned on the web.

[Nal_NR]

Hi @BillK421 ,

I am happy to know that you were able to fix the issue.

I also appreciate your time and patience.

Feel free to ask your queries in the future

It was a pleasure assisting you. You have a good day ahead.

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!