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1 REPLY 1
08-13-2020 06:12 AM
@Clifford7, Welcome to the HP Support Community!
Restart the wireless router, the printer, and the PC
Now, check if the display is ON.
Assign a manual IP address to the printer.
Press and hold the wireless and the 'i' button to print a wireless report. Make sure the printer is connected to the PC before performing the below steps:
- Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
- Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.
- If you get any security notification, click on show details/advanced and 'proceed to this website'.
- Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
- Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
- Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
- Click on the radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)
Note: You may watch this video for a better understanding.
Hope this helps! Keep me posted.
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Have a great day!
KUMAR0307
I am an HP Employee
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