HP DeskJet 3637 - 'Error - Printing'

[reti]

I am trying to print (I've tried excel and a picture from web) but although the printer says it's ready, everytime I send something to print, in the queue it comes up with Error - Printing

I have uninstalled and re-installed the drivers, I've unplugged it, I've restarted the printer queue etc etc etc

Please help!

[sandytechy20]

@reti

Welcome to HP support community.

Delete job files and restart

1. Turn off the printer using the power button and then unplug the printer power cord from the power outlet.

2. In Windows, search for and open Services.

3. In the Services window, right-click Print Spooler, and then select Stop.

   

4. After the service stops, close the Services window.

5. In Windows, search for and open C:Windows\System32\Spool\PRINTERS.

6. Delete all files in the PRINTERS folder.

7. Shut down your computer.

8. Connect the printer power cord to the power outlet, and then turn on the printer.

Update the printer firmware

Refer this HP document for the steps to update printer firmware:- Click here

You can refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.