HP DeskJet 3760 custom password

[Idontcare123]

I have. Desk jet 3760 

I get halfway through set up and it’s asking for a custom password? I haven’t set one up as I’ve just unboxed it! 
I’ve tried everything possible; factory resets serval different ways and it doesn’t seem to work, get to the same stage, setting it up…asks for custom password, it seems to move on to set up the instant ink then goes back to asking for the non existent password and wold let me go any further. 

[sandytechy20]

@Idontcare123

Welcome to the HP support community.

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.