Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎03-13-2022 01:51 PM

HP Recommended
Operating System: iOS

HO DeskJet 4155e-was set up and working through my computer-windows 11, and my iphone. Went to use it today and not working. Reset everything, still won’t. Uninstalled the Smart App, re-installed, re-tried. Still gets stuck in connecting to the wireless network with a message that it might not work with 2.5? Whatever that means. This is a brand new printer

Installed 2 weeks ago? WTH??!!

Tags (1)
Category:
1 REPLY 1

‎03-16-2022 02:12 PM

HP Recommended

@Clay22

 

Welcome to the HP Support Community.

 

I'd love to help.

 

Let's restore the network settings on the Printer: Press and hold the Wireless button ( ) and the Cancel button ( ) from the printer control panel together for three seconds.

 

Once done, connect to the Wi-Fi and print.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.