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‎10-02-2025 10:13 PM

HP Recommended

I forgot the EWS password from my deskjet GT 5820. I have seen that the printer must be restores to factory values but I ca mot find the rigth procedure, could you help me to share it?

6 REPLIES 6

‎10-06-2025 03:52 AM

HP Recommended

Hi @odislas 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

Thanks for reaching out—I'm really sorry you're stuck with the EWS password. It’s frustrating when something so small can block access to key settings. 

 

You're absolutely right: restoring the printer to factory defaults is the way to reset the Embedded Web Server (EWS) password.

 

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

 

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

 

Take care and have a great day!

 

Regards,

Hawks_Eye

 

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

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‎10-06-2025 10:48 AM

HP Recommended

HI Hawks_Eye for contact me and share de procedure, however it does not work, because my printer does not have a control panel with screen, the panel of my printer Deskjet GT 5820 only have 8 buttons and small display. I am attaching you a photo of it. I hope it can help to solve my problem with the EWS password.

 

thanks a lotPanel Printe deskjet gt 5820.jpg

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‎10-06-2025 10:49 AM

HP Recommended

Thanks for your help

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‎10-06-2025 11:01 AM

HP Recommended

Thank you for clarifying—and I’m really sorry the earlier reset method didn’t apply to your HP DeskJet GT 5820. 

Please check your private message for the steps:

 

Regards,

Hawks_Eye

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

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‎10-06-2025 11:44 AM

HP Recommended

thanks for the procedure, unfortunately it does not work, I have sent you the result in the private message. with the print screens that the password was not reseted.

 

Regards.

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‎10-07-2025 09:11 AM

HP Recommended

Thanks for all your efforts and patience.

 

If after following these steps you still face issues, consider reaching out to our customer support over the phone for further assistance. 

 

They can provide more in-depth troubleshooting to get your printer back online.

 

Please check your private message for steps.

 

Regards,

Hawks_Eye

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

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