HP DeskJet Ink Advantage 2875 Cannot Complete Wireless Connection

[Deskjet287527]

Dear HP Customer Support,

I am requesting assistance with my HP DeskJet Ink Advantage 2875, which is unable to complete the wireless printing setup.

Using the HP Smart application, the setup successfully completes the following steps:

• Printer found

• Printer prepared

• IP address received

However, the process becomes stuck at “Finishing connections – Completing device and printer connections”, and the Continue button remains disabled. Because of this issue, I cannot connect the printer to Wi-Fi or use wireless printing.

I have attached a screenshot as proof of the problem. Please advise me on the necessary troubleshooting steps or assist me in completing the wireless setup.

Printer Model: HP DeskJet Ink Advantage 2875
Device Used: iPhone
HP Smart App: Wireless setup

Thank you, and I look forward to your prompt assistance.

Sincerely,
Darrel 

 

[ferRX]

Hi @Deskjet287527 ,

This is a peer-to-peer community, not HP support, and most of us are volunteers doing collaboration on this Community.

Please follow steps from the next video:

>> https://www.youtube.com/watch?v=9WA2ZKcX33c

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

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