HP DeskJet Ink Advantage 4535 - Ink Cartridge Error

[YAMO]

My printer started displaying 'Ink Cartidges Problem' error after latest firmware update (31/07/2018 version). I could print using the same original cartridge just before the update. I replaced the black ink cartridge with a new original one. However, I got the same error. So, it seems to be an issue caused by the firmware update.

I followed all the troubleshooting steps including hard reset. However, the issue was not resolved.

Can I do a firmware downgrade? Or do you have a fix for the issue that was caused by this update?

Here are photos of the error an the new cartridge box:

Error - Part 1Error - Part 2New Cartridge Box

[Barachiel]

@YAMO

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

Follow this link and perform the steps in the given order. The title may sound different but the steps are the same. 🙂

Let me know how that pans out

I hope you have a good day ahead,

And Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help. 🙂

[YAMO]

@Barachiel

Thanks for your reply.

When I click OK and try to print anything, I get the same error message again. It's not related to low ink, it seems that the printer can't detect the cartridge anymore (neither the old one that used to work nor the new one I've just purchased).

I've noticed that this issue started to occur the same day I updated the firmware of the printer.

Thanks!

[Raj1788]

@YAMO

Thanks for the reply,

It looks like you were interacting with @Barachiel, but he is out for the day & I'll be glad to help you out. 

I'm Raj1788 & I'm at your service. 

Appreciate all your time and efforts!

I have sent you a private message, for more details that cannot be shared in a public post.

Can you please check your inbox on the forums page for the private message.

Have a great day!