HP DeskJet Plus 4100 BAsic device software

[Kipa]

Hi, my printer was disconnected for a couple of months, and when I connected it again, it couldn't print. I decided to re-install drivers, but realized that the Basic device software component can't be unintsalled - once I got the notice that the path can't be found. another attepmt - I got the message to wait until this program is finished uninstalling or being changed. However, nothing happens. I guess the problem is in drivers - but can't help myself. Until I desconnected the printer a couple of months ago, it worked normally. Any hint? Thanks in advance!

[ferRX]

Hi @Kipa 

1.  First restart your computer to let Windows apply all changes.

2.  Then try to install with next driver:

• >> Deskjet Plus 4100 - basic driver - Windows

* Click on YES button  to say thanks, 

* Click on the button Accepted Solution if the question is answered.

Best regards, 

ferRX.

[Kipa]

Hi ferRX,

thanks - this is exactly what I did several times.

I managed to uninstall one by one all components of the software - except the one you mentioned. on the control panel, when I try to check, it is still (more than 12 hours) under the notice: "please wait until the current program finished uninstalling opr being changed".