HP Deskjet 1018 printer problem

[johnio]

I have just installed a new Envy 17 laptop but although my old Deskjet 1018 laser printer is acknowledged with the usual sound when plugging in the USB the laptop cannot find it. I have downloaded the HP installer etc but it just says it is waiting for me to plug in no matter if I switch off the printer re-plug both ends, it just doesn't recognise it. I would appreciate any help.

Thank you.

[sandytechy20]

@johnio

Welcome to the HP support community.

You might have to uninstall and reinstall the printer driver.

Note: Don't connect the USB cable until prompted during the install.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

You will have to install the printer using Windows built-in driver

Here are the steps:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.