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HP Recommended
HP DeskJet 2620 All-in-One Printer
Microsoft Windows 10 (64-bit)

I just moved to Canada from the EU and would like to use my EU HP Deskjet 2026. I've researched a bit and seems this requires a code from HP tech support to change the region. Any tech support people who can help me with this?

 

Thanks in advance,

 

J.

1 REPLY 1
HP Recommended

You will need to Contact HP to request a "Regionalization Reset". There should not be any charge for this, it is covered as part of the cartridge warranty. You will need to have access to your computer and printer while on the line with HP. You will also need to have a set of cartridges for the new region, once the reset is complete cartridges from the original region will no longer work.  HP's web page on the subject is here.

 

 


Bob Headrick,  HP Expert

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