HP Deskjet 2400

[maho786]

My HP Deskjet 2400 printer when I click on the HP Solution  Center icon on my laptop desktop the HP Solution  Center Home Page comes on as usual but for about two seconds and then a " i " as for info with a near "f" sign  in a box comes on the screen. It does not respond when I click on it. When I go to Printer Settings and click on Print Test Page it printed out a page and print function works.

So the problem is the Home page in the HP Solution  Center icon on the Desktop opens for about two seconds and then the " i" is displayed.

I removed the printer cords to reset, rebooted the Acer Aspire laptop, reset the printer as default but no luck.

I have Windows 10 and the only thing I did few weeks  ago was to upgrade the Windows 10 which took couple hours  and its first time since then I switched  on the printer to do scanning.

The scan, copy,  print, etc  functions do not show up,  just a box with" i " in it.

Please  advise and help.

[Betty0610]

@maho786

Welcome to the HP Support Community.

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!