HP Deskjet 2620

[AJ1970]

Hi my HP deskjet 2620 printer preferences are all locked out after updating from Windows7 Home to Windows10. This means that when I go into preferences I cannot select auto colour so all my printing from my desktop comes out in black and white!! Any helpful information would be much appreciated.

Andy J

[Mans]

@AJ1970 

Hello,

In order to palliate this issue, please try the following solution:

1. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
2. Type control printers, then press Enter. The Devices and Printers window opens.
3. Right-click HP DeskJet 2600 series, then Remove device and Yes.
4. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
5. Type printui /s /t2, then press Enter. The Print Server Properties window opens in the Drivers tab.
6. Select HP DeskJet 2600 series, then click Remove..., and then select Remove driver and driver package.
7. Click OK, then Yes, and then Delete.
8. Restart the computer.
9. Launch the printer software installed on the desktop and click Connect a new printer.
10. Select Manual Setup, then Next, and select Wireless, and then Next.
11. Select name printer, and then Next.
12. Follow the on-screen instructions to complete the printer installation.
13. Try to print and scan.

In case of need, do not hesitate to contact us.

Best regards,

[AJ1970]

Hi Mans

When i type printui/s/t2 then press enter i get the following message!! see below

[Mans]

@AJ1970 

Thanks for your return,

Type printui /s /t2 (please put a space between printui and /s and /t2) and press Enter key.

Cheers,

[AJ1970]

Hi, that still doesn't work!!

Andy

[Mans]

@AJ1970 

To address this incident, please follow the following procedure:
1. Uninstall printing software:

1. Unplug the USB cable at the back of the printer, if necessary.
2. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
3. Type appwiz.cpl, then OK. The Programs and Features window opens.
4. Click the right mouse button on HP DeskJet 2600 series Basic Software, then Uninstall and Yes.

   Note: If the software uninstall process does not start or an error displays while uninstalling, download Fix problems that block programs from being installed or removed from the Microsoft website, and then try uninstalling again.

5. Follow the instructions on the screen to complete the uninstall of the printer.
6. Restart the computer.

2. Launch the registry editor:

1. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
2. Type regedit, then OK. The registry editor opens.
3. Develop HKEY_LOCAL_MACHINE, then SOFTWARE, click with the right mouse button on Hewlett-Packard and Delete. (If the PC is HP-branded, develop Hewlett-Packard and remove Digital Imaging)

3. Delete the HP DeskJet 2600 series folder in the way:

• C:\Program Files\HP
• C:\Program Files (x86)\HP

4. Rename folder 3 in 3_old in the path below (a restart may be required):

• C:\Windows\System32\spoo\drivers\x64.
• C:\Windows\System32\spool\drivers\W32X86.

NOTE: If the file refuses this action do as follows:

1. On the keyboard, tap the Windows and X keys simultaneously.
2. Click Windows PowerShell (Admin), and then Yes.
3. Type net stop spooler, then press OK.
4. Rename the file.
5. Type net start spooler, then tap OK.

5. Launch a new the printer installation with the HP DekJet 2600 series Full Software and Drivers.

Best regards,