HP Deskjet 2622 setup issues

[Technologydino]

I have just bought a new hp deskjet 2622 printer. Apparently, it’s a 2019 model so the warranty expired in 2020 (even though I just bought it new from a shop in May 2022) I’m trying to set it up through my iPad and iPhone using the home Wi-Fi but the app won’t find the printer and, where it says I should go to my Wi-Fi connection on my device, hp setup doesn’t appear. There is a Wi-Fi option for hp but it asks for the password, which I don’t have. Any advice would be appreciated as, I don’t think I’m that bad with technology, but this is making me want to swear and throw it out the window!

[Jay_G24 · Accepted solution]

Hi @Technologydino,

Welcome to the HP Support Community

I'd like to help!

I understand you are trying to connect the printer to the network.

Connect the printer using the HP Smart app

Restore Wi-Fi setup mode on the printer, and then use HP Smart to connect the printer to your Wi-Fi network.

Restore Wi-Fi setup mode on the printer

Prepare a printer for a Wi-Fi connection by restoring Wi-Fi setup mode.

When the settings are restored, the printer enters Wi-Fi setup mode for about two hours, making it discoverable during the HP software installation.

Most printers with a touchscreen: From the Wireless or Setup menu, select Network setup or Settings, and then select Restore Network Settings.

Most inkjet printers without a touchscreen: Press and hold the Wireless and Cancel buttons until the Power button flashes, and then wait for the Wireless light to flash.

Install HP Smart

Install the HP Smart app on your computer or mobile device.

Do the following if you are setting up the printer on a Wi-Fi network.

Place the printer and the computer or mobile device near the Wi-Fi router.

Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.

Enable Bluetooth on the computer or mobile device so that HP Smart can detect the printer during the setup.

After installing HP Smart for iOS and Android, enable the mobile device location service and allow the app to use your location to detect the printer and offer solutions during setup.

Download the HP Smart app from 123.hp.com (Android, Apple iOS, iPadOS), HP Smart - Microsoft Store (Windows), or HP Smart - Mac App Store (macOS).

If you are prompted to sign in with Microsoft to use the app across devices, you can sign in or click No, thanks to continue.​

NOTE:

Disconnect from a Virtual Private Network (VPN) connection before downloading.

If you are setting up HP Smart for the first time, you must create or sign in to an HP account to access all printer functions.

In HP Smart, click Add Printer or the plus sign to search for the printer, and then follow the instructions to complete the setup.

You may also refer to - No Connection after Router or Wi-Fi Settings Change

Hope this helps! Keep me posted. 

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