HP Deskjet 2630 not printing black ink

[Astro001919]

Hello, I'd like some help with this quickly as I'm on a short time frame. I haven't used my printer for a little while and for some reason the black ink just won't work, I can print in colour but as soon as I do black only it is just a blank page. The black that does come out when printing under the colour setting is extremely light. I have replaced the cartridge, cleaned the cartridge, reset the printer, aligned ect, nothing is getting it to work. I am getting no errors either and both cartridges are full.

Currently I am using the HP Smart app to print stuff. Sorry if it's in the wrong section I had no idea where to put it

[Kumar0307]

@Astro001919, Welcome to the HP Support Community!

This seems like an issue with the printhead of the printer. If you have tried all the troubleshooting steps mentioned in this document and the issue still persists, please contact our HP Support team for Service Options as it could be a possible hardware issue:

1) Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Sparkag]

Hi, I have the same problem and I've tried all the usual HP methods... none of them work.

However when I switch to a glossy paper setting from the printer driver my blacks come out fine. Does this work for you?

[Jeet_singh]

@Sparkag,

I'm afraid there is no option to revert back the firmware update. However, I would suggest you try to uninstall the printer from the root level and then reinstall it by following the steps below. 

• Press “Windows key” + “r” to get the “Run” window.
• Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
• Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Please click here to download and install the software.
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

If the solution provided worked for you, please mark accepted solution for this post.

Hope this helps!

Have a great day! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Sparkag]

Hello Jeet_singh,

I've tried all of the steps that you have provided. It doesn't work.

[Jeet_singh]

In this scenario, I would personally suggest you contact our HP support team for further assistance. 

HP support team can be reached on this link.

Take care and have a great day!

Cheers 🙂